Safety & Warranty

Warranty Process

If you have a Dimension product that you believe is eligible for a warranty claim, please take it back to the original bicycle retailer from which the item was purchased. They are the best-equipped to evaluate and work with our customer service team on your warranty claim. See below for warranty details.

Dimension Limited 2-Year Warranty

Dimension® warrants all Dimension products against defects in materials and workmanship for two (2) years from the original date of retail purchase by the consumer. This limited warranty is expressly limited to the repair or replacement of the original product, at the option of Dimension, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Dimension product and is not transferable.

In no event shall Dimension be liable for any loss, inconvenience or damage, whether direct, incidental or consequential or otherwise resulting from breach of any express or implied warranty or condition of merchantability, fitness for a particular purpose, or otherwise with respect to this product except as set forth herein. This warranty gives the consumer specific legal rights, and those rights and other rights may vary from state to state.

This warranty does not cover the following:

  • Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the end user
  • Products that have been modified, neglected, used in competition or for commercial purposes, misused or abused, involved in accidents or anything other than normal use
  • Damage or deterioration to the surface finish, aesthetics or appearance of the product
  • Normal wear and tear
  • Labor required to remove and/or refit and re-adjust the product within the bicycle assembly

To The Extent Not Prohibited By Law, These Warranties Are Exclusive And There Are No Other Express Or Implied Warranties Or Conditions Including Warranties Or Conditions Of Merchantability And Fitness For A Particular Purpose

Contact us:
Dimension Bike Products
6400 West 105th Street
Bloomington, MN 55438